Refund policy

Return & Refund Policy

We want you to shop with confidence at Savannah Joy. This Return & Refund Policy explains our return requirements, refund process, and customer support procedures.

10-Day Return Window

Eligible products may be returned within 10 days of the delivery date.

To ensure your return can be reviewed, please contact us within the 10-day return period.

Return Conditions

To qualify for a return, the item must generally meet the following conditions:

Be unused
Be unworn
Be unwashed
Be in its original condition
Have original tags attached, where applicable
Be returned in its original packaging, where reasonably applicable

Items that show signs of use, washing, alteration, damage, or misuse may not be eligible for a return.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, or other legitimate restrictions.

Any applicable non-returnable items or restrictions will be clearly disclosed on the relevant product page or before purchase.

How to Request a Return

To request a return, please contact our customer support team:

Email: savannahjoyblackemore@gmail.com
Phone / WhatsApp: +1 (757) 277-3553

When contacting us, please provide:

Your order number
Customer name
Product name
Reason for the return
Photos of the product or issue, where relevant

Please do not send any product to our business address unless customer support has reviewed and approved your return and provided specific return instructions.

Return Shipping

Customers are responsible for return shipping costs for standard returns unless the item is defective, damaged, or was incorrectly sent.

If an item is defective, damaged during delivery, or incorrectly fulfilled, please contact us so we can review the issue and provide appropriate instructions.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

Your order number
A description of the problem
Clear photographs showing the damage, defect, or incorrect item
Any other information requested by our customer support team

We will review the information provided and determine the appropriate resolution.

Refunds

Once a return has been received and approved, an eligible refund will generally be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact processing time may vary depending on your bank, card issuer, or payment provider.